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Customer Service Representative

2 months ago


Birmingham, Michigan, United States Qonten Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our airport operations team, you will be responsible for providing exceptional service to our guests, ensuring their travel needs are met, and creating memorable experiences.

Key Responsibilities

  • Assist guests with travel-related inquiries, ticketing, and boarding processes
  • Work collaboratively with team members to ensure seamless airport operations
  • Embody our company values, including safety, integrity, and customer satisfaction
  • Provide product knowledge to address customer inquiries and deliver superior outcomes

Requirements

  • Previous experience in customer-facing roles, preferably in the travel industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Fluency in English (additional languages a plus)

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading airline and contribute to its success