Customer Service Representative

5 days ago


Birmingham, Michigan, United States FedEx Full time
Job Summary

The Store Consultant is a customer-focused team member who consistently delivers a positive experience to all customers. This role requires consultative skills to anticipate customer needs, suggest alternatives, and provide solutions.

Key Responsibilities
  • Provide exceptional customer service by using consultative skills to understand each customer's individualized need
  • Recommend appropriate FedEx Office products and services to meet customer needs
  • Operate and maintain a wide variety of equipment, including printing, binding, and shipping equipment
  • Manage the production queue and output, and complete assigned tasks based on priority
  • Assist in the training of store team members and follow instructions of supervisors
Requirements
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
Working Conditions

The Store Consultant will be required to stand during entire shifts, excluding meal and rest periods, and move and lift 55 pounds. They will also be required to communicate effectively with customers, vendors, and other team members, and function in a fast-paced environment under substantial pressure.



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