Safety and Security Specialist

2 weeks ago


Cleveland, Ohio, United States JACK Entertainment Full time

Position Title: Safety and Security Specialist

Job Category: Security

Job Overview:

This role reports directly to the Security Supervisor and is dedicated to delivering exceptional service to guests by proactively identifying opportunities to assist. The position entails maintaining a highly visible presence to ensure a secure environment for all patrons and staff while supporting various departments in enhancing guest experiences.

Key Responsibilities:

  • Ensure the safety and well-being of guests and team members.
  • Provide directions and escort services to customers requiring assistance.
  • Collaborate with civil and law enforcement agencies, offering testimony when necessary.
  • Conduct chip fills and jackpot verifications.
  • Facilitate secure transport of cash and individuals in financial roles.
  • Administer first aid and CPR as needed.
  • Perform regular patrols to identify safety hazards and security breaches.
  • Document and investigate incidents in line with company protocols.
  • Maintain detailed records of lost and found items.
  • Uphold all company policies and procedures.
  • Adhere to attendance guidelines and comply with regulatory and departmental standards.

About JACK Entertainment:

At JACK Entertainment, we pride ourselves on being a leading entity in the gaming and hospitality sector, committed to positively impacting our community. We strive to create an enjoyable workplace where fun and professionalism coexist. Our culture encourages innovation, recognizes contributions, and fosters a supportive environment.

Benefits of Joining Our Team:

  • Comprehensive Medical, Prescription Drug, Dental, and Vision Coverage
  • Life and Disability Insurance
  • Complimentary Parking
  • Generous Paid Time Off
  • Discounted Meals for Team Members
  • Education Assistance up to $3,600 annually
  • 401(k) Savings Plan with Matching Contributions
  • Strict Enforcement of Health and Safety Protocols
  • Paid Breaks

Qualifications:

Knowledge, Skills, & Abilities:

  • Ability to work independently and manage multiple tasks.
  • Capacity to stand, sit, or walk for extended periods.
  • Composure in resolving employee conflicts.
  • Physical ability to navigate all areas of the property, including stairs.
  • Capability to lift and carry up to 50 lbs.
  • Proficiency in responding to visual and auditory signals.
  • Manual dexterity for operating computers and office equipment.
  • Ability to work in environments with varying noise levels and lighting.
  • Flexibility to work different shifts, including weekends and holidays.

Education & Experience:

  • High school diploma or equivalent required.
  • Previous experience in security or law enforcement preferred.
  • Must be at least 21 years old.
  • Valid driver's license required.
  • Ability to manage emergency situations effectively.

Licensing:

Must be able to obtain a Gaming Occupational License in the relevant jurisdiction, with all associated fees covered by JACK Entertainment.



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