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Customer Service Ambassador

2 months ago

Manassas, Virginia, United States Tru by Hilton Full time

We are seeking a motivated and organized Housekeeper to join our team at Tru by Hilton. As a key member of our housekeeping team, you will be responsible for providing exceptional hospitality to our guests and ensuring that our hotel rooms and public areas are clean and tidy.

Key Responsibilities:

  • Deliver Exceptional Guest Service: Provide great hospitality every time by going above and beyond guest expectations and ensuring that every guest feels welcome and valued.
  • Clean and Maintain Rooms: Clean and tidy all areas to the standard cleanliness within time limits and maintain equipment in good condition.
  • Provide Excellent Customer Service: Deliver excellent customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Record and Report: Create daily job lists and record all serviced rooms, reporting on any shortages, damages, or security issues.
  • Comply with Regulations: Comply with health and safety regulations and act in line with company policies and licensing laws.

Why Work with Us?

  • Competitive Pay and Benefits: Enjoy competitive pay and benefits, including a 401(k) with employer match, work-life balance, flexible schedule, and paid time off.
  • Opportunities for Growth: As a member of our team, you will have opportunities for growth and development, including training and professional development programs.