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Customer Service Specialist
2 months ago
Ourisman Ford Of Manassas is on the lookout for a Customer Service Specialist to become a vital part of our team.
Are you enthusiastic about assisting others? Do you approach challenges with a fresh perspective?
Do you aim to achieve excellence in every task rather than simply following traditional methods?
Is providing exceptional service rooted in hospitality a principle you uphold?
If this resonates with you, consider joining the Ourisman family.
About Our Company
Founded in 1921 by Benjamin Ourisman, our dealership has a rich history, having once been the largest auto dealer in the U.S. during World War II. Today, Ourisman Ford Of Manassas is part of a larger group with over 17 locations, still managed by the fourth generation of the Ourisman family. Our commitment to customer satisfaction is unwavering, as we believe that every customer deserves complete contentment every time they visit us.
What We Provide
- Competitive salary
- Opportunities for career advancement
- Mentorship initiatives
- Comprehensive training programs
- Health benefits including Medical, Dental, and Vision
- Life and Disability insurance
- 401(k) retirement plan
- Paid time off
- Discounts on services and products
- Ensure a seamless and enjoyable service experience for our clients
- Manage the flow of the service area
- Deliver exceptional concierge support for all customer inquiries, whether via phone, text, email, or in-person
- Act as the intermediary between our clients and technicians
- Take personal responsibility for the customer’s experience, treating them as you would a family member
- Guarantee that every client receives courteous and equitable service, striving to assist them in finding the best solutions
***Experience with Ford vehicles is preferred***
- Friendly demeanor
- Highly organized
- Team-oriented mindset
- Outstanding communication abilities
- Effective time management skills
- Proficient with technology
- Professional appearance
- Clean driving history
- Willingness to undergo a pre-employment background check and drug screening