Front Desk Agent

21 hours ago

Louisville, Kentucky, United States Omni Hotels Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts.

Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
  • Empathetically listen to guest inquiries and provide appropriate responses.
  • Set up accurate accounts for each guest checking in according to their preferences.
  • Block rooms in the computer and follow through on designated requirements.
  • Communicate pertinent guest information to designated departments/personnel.
  • Maintain confidentiality of all guests and hotel information.
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
  • Accommodate room changes expediently.
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
  • Generate, print and distribute daily and weekly reports.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Maintain company issued bank.
Requirements:
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to compute accurate mathematical calculations.
  • Ability to think clearly, quickly and make concise decisions.
  • Ability to prioritize, organize and follow up.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Previous customer service experience required.
  • Previous hotel front desk experience is strongly preferred.
  • Previous cashiering experience is preferred.
  • Previous guest relations training is preferred.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • STAR Certification required.
About Omni Hotels & Resorts:

Omni Hotels & Resorts is a leading hotel management company that offers a unique blend of luxury, comfort, and exceptional service. Our hotels are designed to provide a memorable experience for our guests, and we are committed to providing a work environment that is supportive, inclusive, and rewarding for our employees.

We are an equal opportunity/AA/Disability/Veteran employer and welcome applications from diverse candidates.

  • Front Desk Agent

    1 week ago

    Louisville, Kentucky, United States Omni Hotels Full time

    Job Title: Front Desk AgentOmni Hotels & Resorts is seeking a skilled Front Desk Agent to provide exceptional guest service and create memorable experiences for our valued customers.Responsibilities:Process guest check-ins and check-outs efficiently and accurately.Provide warm welcomes and departures, ensuring a seamless guest experience.Set up accurate...

  • Front Desk Agent Full Time Position

    7 days ago

    Louisville, Kentucky, United States Omni Hotels Full time

    Front Desk Agent Job DescriptionAt Omni Hotels, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Process guest check-ins and check-outs efficiently and...

  • Front Desk Representative

    2 weeks ago

    Louisville, Kentucky, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the front desk operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide attentive and courteous service to...

  • Front Desk Representative

    2 days ago

    Louisville, Kentucky, United States The Seelbach Hilton Full time

    Job SummaryWe are seeking a highly skilled and professional Front Desk Agent to join our team at The Seelbach Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesGuest Registration:...

  • Front Desk Representative

    11 hours ago

    Louisville, Kentucky, United States Omni Hotels Full time

    Job Title: Front Desk AgentAt Omni Hotels & Resorts, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Responsibilities:Process guest check-ins and check-outs efficiently and...

  • Front Desk Representative

    3 days ago

    Louisville, Kentucky, United States Derby City Gaming Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Agent to join our team at Derby City Gaming. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Registration and Room Assignment:...

  • Front Desk Representative

    12 hours ago

    Louisville, Kentucky, United States The Seelbach Hilton Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Seelbach Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesProvide warm and welcoming service to guests,...

  • Front Desk Agent Mid-Shift

    6 days ago

    Louisville, Kentucky, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent Mid-Shift at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth check-in and check-out process. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service to our guests.ResponsibilitiesRegister...

  • Front Desk Representative

    2 days ago

    Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a friendly and efficient Front Desk Agent to join our team at Holiday Inn Express & Suites Louisville Downtown. As a Front Desk Agent, you will be responsible for creating a welcoming atmosphere for our guests, ensuring they have a comfortable and enjoyable stay.Your key responsibilities will...

  • Front Desk Ambassador

    5 days ago

    Louisville, Kentucky, United States The Seelbach Hilton Full time

    Job SummaryWe are seeking a highly skilled and professional Front Desk Agent to join our team at The Seelbach Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless stay for our guests.Key ResponsibilitiesProvide warm and welcoming...

  • Front Desk Representative

    1 week ago

    Louisville, Kentucky, United States Bunkhouse Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Bunkhouse. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the highest standards of hotel operations.Key ResponsibilitiesGuest Services:...

  • Front Desk Representative

    4 days ago

    Louisville, Kentucky, United States Bunkhouse Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Bunkhouse. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to guests, responding...

  • Front Desk Representative

    6 days ago

    Louisville, Kentucky, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and efficient service...

  • Front Desk Representative

    2 days ago

    Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

    Hotel Front Desk AgentWe are seeking a friendly and efficient Front Desk Agent to join our team at the Holiday Inn Express & Suites Louisville Downtown. As a key member of our front office team, you will be responsible for creating a welcoming atmosphere for our guests, ensuring they have a comfortable and enjoyable stay.Your primary responsibilities will...

  • Front Desk Ambassador

    1 week ago

    Louisville, Kentucky, United States The Seelbach Hilton Full time

    Job SummaryWe are seeking a highly skilled and professional Front Desk Agent to join our team at The Seelbach Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesProvide warm and...

  • Front Desk Representative

    2 weeks ago

    Louisville, Kentucky, United States Highgate Hotels Full time

    {"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesProvide attentive...

  • Front Desk Representative

    3 weeks ago

    Louisville, Kentucky, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in and Check-out: Process guest arrivals and...

  • Front Desk Representative

    3 days ago

    Louisville, Kentucky, United States Residence Inn Louisville Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Louisville. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Front Desk Representative

    6 days ago

    Louisville, Kentucky, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Omni Louisville Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesProcess guest check-ins and check-outs...

  • Front Desk Representative

    9 minutes ago

    Louisville, Kentucky, United States Tharaldson Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent/Front Desk Agent to join our team at Tharaldson Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...