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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Guest Service Agent/Front Desk Agent to join our team at Tharaldson Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Greets and registers guests, assigns rooms, and handles check-in and check-out procedures
- Handles confidential information, including guest records, with a high degree of integrity
- Prompts and effectively deals with guest requests and complaints
- Answers and routes calls as appropriate, takes guest messages with accuracy
- Responsible for cash drawer contents and transactions during shift
- Maintains accurate records, including cash flows, registration cards, and property walks
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass-on log
- Replenishes continental breakfast as needed and keeps area clean
- Ensures common area/lobby is clean
- Performs laundry functions as directed
- 0-1+ year of customer service experience
- Passionate about hospitality and creating an exceptional guest experience
- Ability to handle confidential information, including guest records, with a high degree of integrity
- Ability to answer and route calls as appropriate; takes guest messages with accuracy
- Career advancement opportunities
- Employee discounts
- Competitive pay
- Daily Pay
- Flexible work schedule
- Comprehensive benefits for you and your family, including medical, vision, dental, 401k, and Profit Sharing
- Paid vacation