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Front Desk Representative

2 months ago

Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time
Hotel Front Desk Agent

We are seeking a friendly and efficient Front Desk Agent to join our team at the Holiday Inn Express & Suites Louisville Downtown. As a key member of our front office team, you will be responsible for creating a welcoming atmosphere for our guests, ensuring they have a comfortable and enjoyable stay.

Your primary responsibilities will include:

  • Guest Check-In/Check-Out: Verify reservations, assign rooms, and process payments in a timely and accurate manner.
  • Guest Services: Provide information on hotel amenities, services, and activities, and make recommendations to enhance the guest experience.
  • Communication: Maintain open communication with fellow hotel staff members to ensure seamless service delivery.
  • Room Maintenance: Ensure rooms are correctly booked and allocated to guests, and refresh meeting rooms as needed.

To be successful in this role, you will need:

  • Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in the hospitality industry.
  • Technical Skills: Working knowledge of hotel management systems, such as Opera, is an asset.
  • Physical Demands: Ability to stand for extended periods, lift up to 40 pounds, and work in a fast-paced environment.

We offer a competitive hourly rate of $15 per hour and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.