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Front Desk Ambassador

2 months ago

Louisville, Kentucky, United States The Seelbach Hilton Full time
Job Summary

We are seeking a highly skilled and professional Front Desk Agent to join our team at The Seelbach Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless stay for our guests.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, responding to their needs and requests in a timely and professional manner.
  • Process guest arrivals and departures, including checking in and out, handling room assignments, and resolving any issues that may arise.
  • Manage guest accounts, including handling payments, processing charges, and resolving any discrepancies.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Work collaboratively with other hotel staff to ensure a smooth and efficient operation of the front desk.
Requirements
  • High school diploma or equivalent required; college experience preferred.
  • Prior hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and ability to handle cash and operate a point-of-sale system.
What We Offer

The Seelbach Hilton offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.