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Front Desk Representative

2 months ago

Louisville, Kentucky, United States Omni Hotels Full time
Job Title: Front Desk Agent

At Omni Hotels & Resorts, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Responsibilities:
  • Process guest check-ins and check-outs efficiently and accurately.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely manner.
  • Set up accurate accounts for each guest, ensuring their preferences are met.
  • Communicate effectively with other departments to ensure seamless guest experiences.
  • Maintain confidentiality of guest information and maintain a secure environment.
  • Stay up-to-date on hotel features, services, and promotions to provide informed recommendations to guests.
Requirements:
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • STAR certification is a plus.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.