Senior Business Development Manager

2 weeks ago


Jacksonville, Florida, United States LotSolutions, Inc. Full time
Job Title: Senior Business Development Manager

Estimated Salary: $85,000 - $105,000 per year

About the Role

We are seeking a highly skilled Senior Business Development Manager to join our team at LotSolutions, Inc. The successful candidate will be responsible for maintaining a positive relationship with customers/MGUs, identifying customer needs and the needs of the operational team and Fortegra.

Key Responsibilities
  • Process monthly data files into VIPER and IMS systems
  • Track and report on all incoming files monthly
  • Handle customer interaction and work with customer/MGU
  • Maintain Customer Relationships
  • Ensure that the service provider continues to understand the needs of existing customers and establishes relationships with potential new customers.
  • Identify Service Requirements
  • Understand and document the desired outcome of a service, and decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.
  • Set up Customers to Standard Services or modify as required
  • Capture customer requirements and agree upon service level targets with customers who request the provision of existing standard services (no modifications to existing Supporting Services are necessary in order to fulfill the customer's needs).
  • Handle Customer Complaints

The ideal candidate will have 7-9 years of experience engaging Business stakeholders regarding Client initiatives, Bachelor's Degree in Business, Computer Science, Information Systems or equivalent work experience, and ITIL and/or Specialist Certificate in Business Relationship Management preferred.



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