Technical Support Analyst
2 weeks ago
Role: Independent Contractor
Contract Duration: Temporary Position
Job Locations: Various locations
Technical Expertise Required:
- Proficient in diagnosing Windows and Outlook Client issues
- Familiarity with email platforms such as Office 365 Exchange Online
- Expertise in client connectivity, networking, and security troubleshooting
- Strong analytical skills and attentive listening
- Ability to work collaboratively within a team
Customer Service Competencies:
- Demonstrates respect and empathy towards users
- Proficient in resolving issues while anticipating user requirements
- Effective time management and teamwork capabilities
Additional Qualifications:
- Contract length: Temporary assignment
- Designated contacts for escalation
- Onsite and remote user support
- Guidance on setup and return procedures for users
- Specific device configuration requirements
Resource Allocation:
- Resource needs: 2 personnel for a defined period, managing an average of 30 devices daily
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