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Technical Support Analyst
2 months ago
Vaco is seeking an experienced Service Desk Specialist to provide exceptional technical support for our client. This role requires a deep understanding of Azure and a commitment to delivering top-notch customer service.
Key Responsibilities- Deliver high-quality support for end users, both on-site and remotely.
- Efficiently manage and resolve level 1-3 technical tickets.
- Support Windows Operating systems and various software applications.
- Administer and troubleshoot O365 issues, including Outlook and Teams.
- Provide assistance with hardware and infrastructure, including VoIP phones and conference room equipment.
- Manage Active Directory tasks such as user creation and password resets.
- Utilize Azure services, including Azure AD and Virtual Desktops.
- Assist with network support, including LAN/WAN troubleshooting.
- Employ endpoint management tools for effective device oversight.
- Minimum of 6 years in technical support roles.
- Proven experience with Windows Operating systems and O365.
- Strong background in hardware support and infrastructure management.
- Experience with Azure services and network configurations.
- Familiarity with endpoint management solutions.
Vaco is committed to fostering a diverse workplace and encourages applications from individuals of all backgrounds, including women, people of color, LGBTQ+ individuals, and veterans.
Equal Opportunity EmploymentVaco is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, religion, national origin, age, disability, or any other protected characteristics.
We are dedicated to ensuring that all qualified individuals receive reasonable accommodations to participate in the application process and perform essential job functions.