Technical Support Analyst

2 weeks ago


Irving, Texas, United States Vaco Full time
Position Overview

Vaco is seeking a proficient Service Desk Specialist to provide exceptional support for a local client. This role demands a strong background in Azure along with excellent customer service abilities to deliver top-tier assistance.

Job Type

This is a contract-to-hire position requiring on-site presence.

Key Responsibilities
  • Deliver technical support to end users, both in-person and remotely.
  • Manage and resolve level 1-3 support tickets efficiently.
  • Provide support for Windows Operating systems and related software.
  • Administer and troubleshoot O365 applications, including Outlook and Teams.
  • Support hardware and infrastructure, including VoIP phones and conference room equipment.
  • Administer Active Directory tasks such as user creation and password resets.
  • Utilize Azure services, including Azure AD and Virtual Desktops.
  • Assist with network support and configuration.
  • Employ endpoint management tools for device oversight.
Qualifications
  • 6+ years of experience in technical support roles.
  • Proficient in managing Windows Operating systems.
  • Extensive experience with O365 and Active Directory.
  • Familiarity with Azure services and network troubleshooting.
  • Experience with endpoint management tools like Intune.

Vaco is committed to fostering a diverse workplace and encourages individuals from all backgrounds to apply.

Equal Opportunity Employment

Vaco is an Equal Opportunity Employer and does not discriminate based on any protected characteristics.

Vaco is dedicated to ensuring that all qualified individuals receive the necessary accommodations during the application and interview process.



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