Private Club Membership Coordinator
3 weeks ago
Sawgrass Country Club is seeking a highly skilled Membership Specialist to join our team. As a key member of our Membership Services Department, you will be responsible for fostering a warm and welcoming atmosphere for our members and guests.
Key Responsibilities
- Member Interaction: Provide exceptional service to members, including coordinating welcome meetings, vetting interviews, and organizing membership events and mixers.
- Profile Management: Update and maintain accurate member profiles in our JONAS system, including creating new profiles and distributing new member certificates.
- Administrative Duties: Manage the Up for Sale waitlist, process equity refunds, and assist with monthly membership reports. Stay knowledgeable about club information, activities, and bylaws.
- Communication: Respond to membership inquiries, represent the Member Services Department, and direct calls from the main phone line.
- Support Services: Serve as a gatekeeper for the Administrative offices, cover the Concierge desk as needed, and assist the Membership department in various projects.
- Professional Standards: Maintain a professional appearance, uphold high standards for safety and security, and ensure continuous communication between the Club and its members.
Qualifications
- Minimum 3 years' experience in a similar position
- Club/Membership experience a plus
- College degree preferred
- Hospitality experience required
- Strong Customer Service aptitude and willingness to go the extra mile to satisfy members
- Professional presentation always
- Attention to Detail
- Excellent Organizational Skills
- Strong Communication Skills
- Proficient Computer skills - Microsoft Office Suite to include, including Outlook, Excel, and Word
- Proficient in JONAS
- Able to work flexible hours, including nights, weekends, and holidays
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