Private Club Membership Coordinator

3 weeks ago


Ponte Vedra Beach, Florida, United States Sawgrass Country Club Full time
Job Overview

Sawgrass Country Club is seeking a highly skilled Membership Specialist to join our team. As a key member of our Membership Services Department, you will be responsible for fostering a warm and welcoming atmosphere for our members and guests.


Key Responsibilities
  • Member Interaction: Provide exceptional service to members, including coordinating welcome meetings, vetting interviews, and organizing membership events and mixers.
  • Profile Management: Update and maintain accurate member profiles in our JONAS system, including creating new profiles and distributing new member certificates.
  • Administrative Duties: Manage the Up for Sale waitlist, process equity refunds, and assist with monthly membership reports. Stay knowledgeable about club information, activities, and bylaws.
  • Communication: Respond to membership inquiries, represent the Member Services Department, and direct calls from the main phone line.
  • Support Services: Serve as a gatekeeper for the Administrative offices, cover the Concierge desk as needed, and assist the Membership department in various projects.
  • Professional Standards: Maintain a professional appearance, uphold high standards for safety and security, and ensure continuous communication between the Club and its members.

Qualifications
  • Minimum 3 years' experience in a similar position
  • Club/Membership experience a plus
  • College degree preferred
  • Hospitality experience required
  • Strong Customer Service aptitude and willingness to go the extra mile to satisfy members
  • Professional presentation always
  • Attention to Detail
  • Excellent Organizational Skills
  • Strong Communication Skills
  • Proficient Computer skills - Microsoft Office Suite to include, including Outlook, Excel, and Word
  • Proficient in JONAS
  • Able to work flexible hours, including nights, weekends, and holidays


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