Member Services Representative
2 days ago
The Member Services Specialist at Sawgrass Country Club is a key role that requires a professional appearance, exceptional communication skills, and the ability to multitask effectively. This position is responsible for fostering a warm and welcoming atmosphere for members and guests.
Key Responsibilities
- Member Interaction: Assist with Welcome meetings, coordinate vetting interviews, and organize membership events and mixers.
- Profile Management: Update and maintain member profiles in the JONAS system, including creating new profiles and distributing new member certificates.
- Administrative Duties: Manage the Up for Sale waitlist, process equity refunds, and assist with monthly membership reports. Be knowledgeable of club information, activities, and bylaws.
- Communication: Answer membership questions, represent the Member Services Department, and direct calls from the main phone line.
- Support Services: Act as a Gate Keeper for the Administrative offices, cover the Concierge desk as needed, and assist the Membership department in various projects.
- Professional Standards: Maintain a professional appearance, uphold high standards for safety and security, and ensure continuous communication between the Club and its members.
Qualifications
- Minimum 3 years' experience in a similar position.
- Able to work flexible hours, including nights, weekends, and holidays.
- Strong Customer Service aptitude and willingness to go the extra mile to satisfy members.
- Professional presentation always.
- Attention to Detail
- Excellent Organizational Skills
- Strong Communication Skills
- Proficient Computer skills - Microsoft Office Suite to include, including Outlook, Excel, and Word
- Proficient in JONAS
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