Claims Administration Manager

4 days ago


West Des Moines, Iowa, United States Homesteaders Life Company Corp Full time
Job Description

Job Summary:

As the Manager of Claims Administration, you will be responsible for the daily operations of the Homesteaders Life Claims Care Team and ensuring efficient, accurate, and timely settlement of Life insurance claims while delivering excellent customer service. Your role will include maintaining compliance with industry regulations, implementing process improvement, and providing exceptional service to all we work and interact with daily.

Key Responsibilities:

  • Team Leadership: Lead, mentor, and develop a team of claims representatives to achieve team goals aligned with Company goals.
  • Department Performance: Establish and achieve key department performance indicators. Identify, create, and implement policies and procedures necessary to achieve team goals and compliance with state and federal regulations.
  • Data Analysis: Analyze data to identify patterns or inefficiencies and implement improvements.
  • Settlement Determinations: Make final determinations on settlements for complex and/or escalated claims.
  • Trend Identification: Evaluate data to identify trends and implement change based on escalated claims inquiries or disputes from funeral homes, beneficiaries, or claimants.
  • Subject Matter Expert: Serve as SME for the claims department to provide input and analysis of development, testing, and implementation of new products, tools, and system modifications.
  • Fraud Detection: Identify potential risks for fraudulent claims and take appropriate action.
  • Reporting and Analysis: Prepare reports and provide analysis to business units.

Requirements:

  • Education: A bachelor's degree is preferred with an emphasis on business or 3 – 4 years of equivalent work experience.
  • Experience: Two+ year management experience, and three+ years life insurance customer service experience. Life insurance claims experience preferred.
  • Certifications: FLMI designation is preferred, but not required.
  • Technical Skills: Demonstrated proficiency at an advanced level in Microsoft Office products: Excel and Word.
  • Software Experience: Experience with LifePro office administration system preferred.

Benefits:

  • Flexible Schedule: An excellent schedule – office closes at 1 p.m. every Friday.
  • Profit Sharing: Annual profit sharing.
  • Retirement Plan: 401(k) with company match with discretionary contribution.
  • Health Insurance: Company-sponsored group medical and dental insurance.
  • Life Insurance: Company-paid life insurance.
  • Disability Insurance: Company-paid long-term disability.
  • Work-Life Balance: Hybrid work environment.
  • Time Off: Paid holidays, generous vacation time, and sick leave.

About Homesteaders Life Company Corp:

Homesteaders Life Company Corp, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.



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