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Claims Quality Assurance Manager

2 months ago

Des Moines, Iowa, United States Farm Bureau Financial Services Full time

PC Performance Compliance Manager (Claims)

About Us: At Farm Bureau Financial Services, we are dedicated to safeguarding the interests of our clients and members, ensuring their families, homes, vehicles, and other assets are well-protected. Our organizational culture is built on principles of integrity, collaboration, enthusiasm, service, leadership, and accountability, which guide our decisions and actions. We take pride in our longstanding commitment to supporting the livelihoods and futures of our clients while fostering an environment where our employees can excel.

Your Role: In the capacity of PC Performance Compliance Manager (Claims), you will spearhead the design and execution of initiatives related to Quality Assurance and compliance protocols for property and casualty claims. Your responsibilities will encompass ensuring adherence to claims best practices, leveraging outcomes to provide constructive feedback to business partners, and contributing to the development of training programs aimed at enhancing claim quality and minimizing leakage within the claims division. Additionally, you will oversee the administration of the Claims Quality Assurance program, which includes reviewing claims files to assess compliance with both company and industry best practices. You will also manage all aspects of staff development, including recruitment, training and development, performance evaluations, salary management, addressing employee concerns, workflow management, and employee motivation.

Qualifications for Joining Our Team:

  • A college degree or equivalent experience, along with a minimum of 7 years in a relevant field, is essential. Experience in multiline claims and underwriting is advantageous.
  • Proficiency in PowerBI is required.
  • Staying updated with the latest claim and underwriting technologies and systems is crucial.
  • Strong analytical, problem-solving, decision-making, and organizational skills are necessary.
  • Experience in facilitating group discussions, public speaking, presentation skills, and individual coaching is expected.
  • Excellent verbal and written communication skills are essential for conveying complex information in a clear and structured manner across various levels.
  • Strong interpersonal skills are needed to collaborate effectively and build relationships across all organizational levels.
  • Keeping abreast of legislation, statutes, rules/regulations, and case law relevant to all operational states is important.
  • A valid driver's license and satisfactory Motor Vehicle Records are required due to occasional company travel (less than 25%).

What We Provide: Being part of our team means more than just a competitive salary. We emphasize career development and educational opportunities. Our benefits include an enhanced 401K plan with matching contributions, affordable health, dental, and vision insurance, as well as life and disability coverage. We also offer paid time off, including holidays and volunteer opportunities, alongside a workplace culture that values enjoyment. Additional amenities include an onsite wellness facility with fitness classes, a daycare center, a cafeteria, and for many roles, the possibility of a hybrid work arrangement.

Work Authorization/Sponsorship:
Applicants must be authorized to work in the United States on a full-time basis. We are unable to provide sponsorship for employment visas or work authorization for this position.

If you resonate with our values and vision, we encourage you to consider this opportunity.