Technical Support Specialist

1 week ago


Alexandria, Virginia, United States Clarivate Analytics Full time
About the Role

We are seeking a highly skilled Technical Support Consultant to join our IPfolio Premium Service team. As a key member of our team, you will work closely with clients to review and analyze client issues and requests, and configure appropriate solutions using IPfolio's standard product functionality and declarative configuration tools.

About You

To be successful in this role, you will need:

  • Bachelor's degree in a computer science discipline or equivalent, relevant experience
  • At least 5 years of technical and troubleshooting experience
  • At least 2 years of configuration experience on the platform using declarative tools
  • At least 1 year of Salesforce System admin experience

Additional skills and knowledge that would be beneficial include:

  • Intellectual Property knowledge
  • Knowledge of SQL queries
  • Knowledge of Salesforce Flows and use of formulas
  • Experience working in an Agile environment
  • Additional language proficiency outside of English
About the Team

The IPfolio Premium Service Team provides support and consulting services after go-live. You will work in a global team environment with members in the US and EMEA regions, with standard working hours of 9am – 5pm local time and flexibility to adjust to various global time zones as needed. We offer a hybrid working schedule with 2-3 days/week on-site.

Clarivate Analytics is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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