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IT Support Specialist

2 months ago

Alexandria, Virginia, United States CommonWealth One FCU Full time
Job Title: IT Support Specialist

CommonWealth One Federal Credit Union is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our internal IT department, ensuring that IT systems and services are handled in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to internal IT department staff, including troubleshooting and resolving hardware and software issues.
  • Manage and maintain cloud services, including file and print services, Active Directory, Office 365, and virtualized environments.
  • Monitor network and system utilization, and perform accurate reviews and prompt resolutions of software, computer, and peripheral problems.
  • Develop and maintain effective business relationships and communication with the Credit Union team members and vendors.
Requirements:
  • Three to five years of related work experience.
  • Bachelor's degree in information technology or a related field, or equivalent combination of education and experience.
  • CompTIA A+ certification or equivalent experience required.
  • MCSE certification preferred.
Benefits:
  • Diversity and inclusion in a work environment that values and respects all team members.
  • Paid holidays, including your birthday.
  • Flexible work options, including potential work-from-home arrangements.
  • Generous paid time off.
  • Tuition reimbursement for ongoing education and career development.
  • Parking available at no cost.
  • Comprehensive insurance packages, including medical, dental, and vision insurance.