Current jobs related to IT Support Specialist, Intermediate - Alexandria, Virginia - Powder River Industries LLC
-
IT Support Specialist
2 weeks ago
Alexandria, Virginia, United States ALTA IT Services Full timeJob SummaryALTA IT Services is seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance for our network infrastructure.Key ResponsibilitiesMonitor and maintain the health of our network and systems, identifying and resolving issues in a timely manner.Assign...
-
IT Support Specialist
1 week ago
Alexandria, Virginia, United States ALTA IT Services Full timeJob Summary:ALTA IT Services is seeking a highly skilled IT Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing technical support and maintenance for our network infrastructure. Responsibilities:Monitor network and system status using SolarWinds and take action to address problems or...
-
Technical Support Specialist
2 weeks ago
Alexandria, Virginia, United States Manchac Technologies LLC Full timeJob Type: Full-time **Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Manchac Technologies LLC. As a Technical Support Specialist, you will be responsible for providing mechanical and software support, hardware troubleshooting, and customer training for our Dosis systems located in partner pharmacies. **Key...
-
Administrative Support Specialist
3 weeks ago
Alexandria, Virginia, United States MSCCN Full timeJob SummaryAmentum is seeking an Administrative and Technical Support Specialist to join our team. As a key member of our office, you will be responsible for providing administrative support to our staff and ensuring the smooth operation of our office.Key ResponsibilitiesManage records and files, ensuring accurate and up-to-date informationProcess employee...
-
Intermediate Care Nurse
2 weeks ago
Alexandria, Virginia, United States OneStaff Medical Full timeJob Title: Intermediate Care NurseWe are seeking an experienced Intermediate Care Nurse to provide high-quality care to adult and elderly patients with complex needs. As a key member of our team, you will be responsible for assessing, planning, and implementing individualized care plans to ensure the best possible outcomes for our patients.Key...
-
Nurse Practitioner
1 week ago
Alexandria, Virginia, United States OneStaff Medical Full timeJob Title: Intermediate Care NurseWe are seeking a skilled Intermediate Care Nurse to provide high-quality care to adult and elderly patients with complex needs. As a key member of our healthcare team, you will be responsible for assessing, planning, and implementing individualized care plans to meet the unique needs of each patient.Key...
-
Nurse Practitioner
2 weeks ago
Alexandria, Virginia, United States Inova Health System Full timeJob Title: Registered Nurse - Intermediate CareInova Health System is seeking a highly skilled Registered Nurse to join our team on the Intermediate Care Unit (IMCU) at Inova Mount Vernon Hospital.Job Summary:We are looking for a compassionate and experienced Registered Nurse to provide high-quality patient care on our IMCU unit. The ideal candidate will...
-
Registered Nurse
4 weeks ago
Alexandria, Virginia, United States Inova Health System Full timeJob Title: Registered Nurse - Intermediate CareInova Health System is seeking a skilled Registered Nurse (RN) to join our team in the Intermediate Care Unit at Inova Alexandria Hospital. As a Registered Nurse, you will be responsible for providing high-quality patient care to patients with a wide range of medical conditions, including respiratory disorders,...
-
IT Support Specialist
2 weeks ago
Alexandria, Virginia, United States Motion Recruitment Full timeJob Title: IT Support SpecialistAre you a skilled IT professional looking for a challenging role in a dynamic environment? We are seeking an experienced IT Support Specialist to join our team at Motion Recruitment Partners (MRP). As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring they...
-
IT Support Specialist
2 weeks ago
Alexandria, Virginia, United States Oliff PLC Full timeJob Title: IT Support SpecialistJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Oliff PLC. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.Key Responsibilities:Respond to incoming technical support requests via phone, email, or chat, and...
-
IT Support Specialist
4 weeks ago
Alexandria, Virginia, United States Specialized Recruiting Group Full timeIT Support Specialist OpportunityWe are seeking an experienced IT Support Specialist to join our team at Specialized Recruiting Group. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:• Respond to technical support requests via phone,...
-
IT Support Specialist
2 weeks ago
Alexandria, Virginia, United States Motion Recruitment Partners LLC Full timeIT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Motion Recruitment Partners LLC. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and assistance to clients and internal teams via...
-
IT Support Specialist
2 weeks ago
Alexandria, Virginia, United States Motion Recruitment Partners LLC Full timeJob Title: IT Support SpecialistJob Summary:Motion Recruitment Partners LLC is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance and support to our clients, ensuring they have a seamless experience with our services.Key Responsibilities:• Provide technical support and...
-
IT Support Specialist
2 weeks ago
Alexandria, Virginia, United States Oliff PLC Full timeJob Title: IT Help Desk SpecialistOliff PLC is seeking a highly skilled and motivated IT Help Desk Specialist to join our team. As an IT Help Desk Specialist, you will be responsible for providing technical support to our employees and ensuring that our computer systems and networks are running smoothly.Key Responsibilities:Respond to incoming technical...
-
IT Support Specialist
3 weeks ago
Alexandria, Virginia, United States Invictus International Full timeJob Title: IT Support SpecialistInvictus International is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting for a range of IT systems, including laptops, desktops, routers, switches, MacBooks, and video conferencing solutions.Key...
-
IT Support Specialist
3 days ago
Alexandria, Virginia, United States NTT DATA Full timeJob Title: IT Support SpecialistJob Summary: We are seeking a skilled IT Support Specialist to join our team at NTT DATA. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and maintaining a high level of customer satisfaction.Key Responsibilities:Provide...
-
IT Support Specialist
1 month ago
Alexandria, Virginia, United States Oliff PLC Full timeJob Title: Information Technology Help Desk SpecialistWe are seeking a highly skilled and motivated IT Help Desk Specialist to join our team at Oliff PLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.Key...
-
Nurse Practitioner
1 week ago
Alexandria, Virginia, United States Inova Health System Full timeInova Health System is seeking a highly skilled Registered Nurse to join our team in the Intermediate Care Unit. The ideal candidate will have a minimum of 1 year of experience in the acute care setting and a strong passion for delivering exceptional patient care.**Job Summary:**We are looking for a dedicated and compassionate Registered Nurse to provide...
-
Network Infrastructure Specialist
3 days ago
Alexandria, Virginia, United States ALTA IT Services, LLC Full timeJob Title: Network Infrastructure SpecialistJob Summary: We are seeking a highly skilled Network Infrastructure Specialist to join our team at ALTA IT Services, LLC. The ideal candidate will have a strong background in network engineering, with expertise in Juniper network solutions.Key Responsibilities:Design and implement network architectures with Juniper...
-
IT Support Specialist
2 weeks ago
Alexandria, Virginia, United States Oliff PLC Full timeJob Title: IT Help Desk SpecialistJob Summary:We are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at Oliff PLC. The successful candidate will be responsible for providing technical support and assistance to our employees and customers, ensuring that they have a seamless and efficient experience with our systems and...
IT Support Specialist, Intermediate
2 months ago
The IT Support Specialist plays a crucial role in delivering Tier II assistance for IT-related concerns that have been escalated from the Tier I Service Desk across various locations. This position demands a high level of professionalism, timely task completion, and a commitment to providing a positive experience for every customer interaction. Specialists in this role are encouraged to be proactive, continuously seeking opportunities to assist customers by actively managing their ticket queues and resolving issues efficiently. Collaboration with other technical teams may be necessary to ensure customer issues are effectively addressed.
The Onsite IT Support Specialist is the direct technician who visits customers at their locations to provide in-person assistance and maintenance for hardware, software, networking, and other technology-related needs. Responsibilities include installing hardware and software, diagnosing equipment issues, and performing repairs, maintenance, and upgrades. When issues exceed the EUS team's expertise, technicians are responsible for escalating them to the appropriate specialist support group.
The Remote IT Support Specialist operates offsite, engaging with customers to troubleshoot issues via phone and remote support software. This role involves diagnosing and resolving problems related to software, hardware, and networking. Remote specialists are also tasked with escalating complex issues to the Onsite IT Support Team or other relevant teams when necessary.
Key Responsibilities:
- Resolve intricate issues requiring comprehensive knowledge of systems and applications escalated from Tier I.
- Deliver exceptional in-person and remote support to IT users, ensuring the repair and maintenance of hardware, software, networking, and other technology.
- Troubleshoot and resolve Tier II issues on first contact when feasible, covering hardware, software, networking, and related technologies.
- Set up, operate, and troubleshoot audio and video teleconferencing (VTC) systems.
- Install and troubleshoot printers and mobile devices.
- Conduct hardware and software installations, including equipment relocations.
- Provide guidance on the use of all internally supported devices, applications, and systems.
- Escalate issues to appropriate second- and third-level experts as per service-level agreements and follow up on incidents as needed.
- Mentor and train new team members.
- Assist the Team Lead with escalations, major incident management, and customer communications.
- Act as a Tier II escalation point, offering direction and support to resolve customer tickets.
- Monitor the IT Support Specialist Scorecard Dashboard in ServiceNow to manage ticket queues and meet Key Performance Indicators (KPIs).
- Manage ticket queues effectively, prioritizing tasks based on impact and urgency.
- Achieve or surpass Service Level Agreement (SLA) benchmarks for ticket resolution.
- Experience: 3-5 years of relevant experience.
- Minimum of 3-5 years' experience in a similar role.
- Active Secret clearance.
- Security+ CE certification.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Salary Description
$37.00/hr
