Healthcare Navigation Specialist

4 days ago


Denver, Colorado, United States Rightway Inc Full time
About the Role

We are seeking a highly motivated and empathetic Healthcare Navigation Specialist to join our team at Rightway Inc. As a key member of our Navigation Operations, you will play a vital role in supporting our members with their healthcare-related questions and needs.

Key Responsibilities
  • Provide exceptional healthcare navigation concierge service delivery via various channels, including phone, chat, text, and email.
  • Source high-quality care providers based on a member's needs and preferences.
  • Answer benefit questions, ensuring members understand their options and shared financial responsibility.
  • Support members with healthcare billing questions and issue resolution.
  • Coordinate care, including scheduling doctor's appointments and arranging ancillary support services.
Requirements
  • Strong organizational skills and attention to detail.
  • Customer-centric orientation and a high degree of empathy.
  • Excellent verbal and written communication skills.
  • Strong critical thinking and problem-solving skills.
  • Comfortable with continuous process improvement and change.
  • Computer literacy and proficiency in relevant software applications.
  • College degree preferred.
What We Offer

As a Healthcare Navigation Specialist at Rightway Inc., you will have the opportunity to work in a dynamic and growing environment, where you will be valued for your skills and contributions. We offer a competitive hourly rate of $19-$23/HR and a chance to be part of a mission-driven organization that is changing the healthcare experience for everyone.



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