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Client Relations Specialist

2 months ago

Huntington Beach, California, United States Russell Fischer Inc Full time

Customer Service Associate

Position Overview: We are looking for a dedicated individual to join our Customer Service team at Russell Fischer Inc. This role is essential in maintaining our esteemed reputation in the vehicle care industry.

Compensation: $15 hourly base salary plus TIPS

Incentives: $500 HIRING BONUS (details available upon request)

About Us: With over 30 years of excellence, Russell Fischer Car Care Centers have been pivotal in vehicle maintenance. Our Customer Service Team is integral to our mission, and we are eager to find individuals who are passionate about providing exceptional service and eager to grow with us.

What We Offer:

  • Hourly pay plus tips
  • Performance-based bonuses
  • Flexible scheduling
  • Paid sick leave
  • Complimentary vehicle care services
  • Health benefits after the probation period
  • Ongoing training with opportunities for advancement
  • A vibrant and enjoyable work environment

Ideal Candidate:

  • Friendly and customer-focused, committed to delivering outstanding service
  • Coachable and driven, with a focus on personal and professional growth
  • Brand ambassador who brings enthusiasm and positivity to customer interactions
  • Reliable and principled, with a strong sense of responsibility
  • Experience in sales, customer service, or retail is a plus
  • Must be eligible to work in the United States

Key Responsibilities:

  • Greet and establish rapport with customers
  • Inspect vehicles and their surroundings prior to service
  • Safely navigate vehicles through the washing process
  • Perform preliminary washes as needed
  • Maintain knowledge of available products and services
  • Ensure cleanliness and organization of the work area
  • Conduct regular equipment checks and maintenance
  • Dry vehicles and apply finishing touches
  • Support team operations to ensure high-quality service delivery
  • Foster a clean, safe, and welcoming environment for customers