Technical Support Specialist for EV Charging Solutions
4 weeks ago
We are seeking a highly motivated Technical Support Specialist to join our team at Zero Impact Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical guidance to our clients. Your primary focus will be on troubleshooting and resolving technical issues related to our EV charging solutions.
Key Responsibilities- Provide timely and effective technical support to clients via phone, email, and in-person
- Collaborate with the sales and engineering teams to ensure seamless project execution
- Develop and maintain a deep understanding of our EV charging ecosystem and industry protocols
- Communicate regularly with stakeholders to maintain and understand product features and specifications
- Prepare regular reports and dashboards to track key performance indicators
- Bachelor's degree in computer science, engineering, or a related field
- 5+ years of customer technical support experience with a background in EV charging or a related field
- Excellent communication and analytical skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
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