Client Relationship Associate

1 month ago

Huntington Beach, California, United States Zero Impact Solutions Full time
Job Overview
We are seeking a highly motivated Client Relationship Associate to join our team at Zero Impact Solutions. As a key member of our sales and engineering teams, you will play a critical role in building and maintaining strong relationships with our clients. Your primary responsibility will be to communicate updates and expectations to clients, ensuring seamless project completion and exceptional customer satisfaction.

Responsibilities:
  • Develop and maintain relationships with existing clients and establish relationships with potential clients.
  • Identify client needs and provide solutions.
  • Analyze client feedback to identify trends and opportunities for improvement.
  • Track client trends and report to management.
  • Proactively provide regular status updates on client accounts.
  • Respond to client inquiries, and address any concerns in a timely and professional manner.
  • Coordinate and facilitate regular meetings with clients.
  • Advocate on behalf of the client to ensure satisfactory coordination between internal teams and external project stakeholders.
  • Maintain a positive and professional attitude at all times.
  • Additional duties as assigned.

Required Skills and Experience:
  • Bachelors degree in business administration, marketing or a related field
  • 1-3 years experience in client service, sales, or a related field
  • Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary
  • Dedicated to achieving excellence - consistently performs duties at the highest level.
  • Strong written and verbal communication, coupled with strong organizational and interpersonal abilities.
  • Proficient engaging effectively with individuals at all levels, including C-level executives.
  • Shows professional and suitable demeanor when handling sensitive information.
  • Collaborative and works effectively within a team environment.
  • Exceptional multitasking and problem-solving skills.
  • Comfortable reporting and presenting information.
  • Experience with Microsoft Office Suite and CRM software.
  • A track record of following through on commitments.
  • Familiarity with the construction industry is a plus.

Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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