Client Relations Specialist at Medspa

2 months ago


Long Beach, California, United States Kalologie Long Beach Full time
Position Overview

Kalologie Long Beach is seeking a dedicated and enthusiastic Front Desk Associate to enhance our client experience at our esteemed medspa. Our establishment is recognized for its commitment to delivering high-quality aesthetic and wellness services, backed by a team of skilled professionals.

About the Role

As a Front Desk Associate, you will be the first point of contact for our clients, embodying our values of exceptional service and professionalism. Your role is vital in creating a welcoming atmosphere and ensuring smooth operations at the front desk.

Key Responsibilities
  • Client Engagement: Greet clients warmly, manage appointment scheduling, and efficiently handle all front office operations.
  • Membership Management: Conduct personalized consultations to understand client needs, explain membership benefits, process applications, and maintain strong relationships with members.
  • Information Dissemination: Provide comprehensive details about our services and membership options to prospective clients.
  • Customer Support: Address inquiries, resolve issues, and deliver outstanding customer service to ensure client satisfaction.
  • Data Management: Accurately maintain and update client records in our system, confirming details with each visit.
  • Appointment Coordination: Monitor schedules to minimize wait times and keep clients informed of any delays.
  • Liaison Responsibilities: Act as a communication bridge between vendors, representatives, and management.
  • Operational Duties: Execute opening and closing procedures as necessary.
Qualifications
  • Availability to work evenings and weekends
  • Ability to follow established processes in a dynamic environment
  • Previous experience in a similar role is preferred
  • Dependable, punctual, and highly organized
  • Detail-oriented with a quick learning ability
  • Proficient in Mac systems; familiarity with electronic medical records is advantageous
  • Friendly and honest demeanor
  • Ability to maintain composure in a busy setting
What We Offer

At Kalologie, we provide a competitive salary, generous discounts on services, and opportunities for continuous training and professional development within our growing network of medical aesthetic clinics.



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