Client Relations Specialist at Medspa
2 months ago
Kalologie Long Beach is seeking a dedicated and enthusiastic Front Desk Associate to enhance our client experience at our esteemed medspa. Our establishment is recognized for its commitment to delivering high-quality aesthetic and wellness services, backed by a team of skilled professionals.
About the RoleAs a Front Desk Associate, you will be the first point of contact for our clients, embodying our values of exceptional service and professionalism. Your role is vital in creating a welcoming atmosphere and ensuring smooth operations at the front desk.
Key Responsibilities- Client Engagement: Greet clients warmly, manage appointment scheduling, and efficiently handle all front office operations.
- Membership Management: Conduct personalized consultations to understand client needs, explain membership benefits, process applications, and maintain strong relationships with members.
- Information Dissemination: Provide comprehensive details about our services and membership options to prospective clients.
- Customer Support: Address inquiries, resolve issues, and deliver outstanding customer service to ensure client satisfaction.
- Data Management: Accurately maintain and update client records in our system, confirming details with each visit.
- Appointment Coordination: Monitor schedules to minimize wait times and keep clients informed of any delays.
- Liaison Responsibilities: Act as a communication bridge between vendors, representatives, and management.
- Operational Duties: Execute opening and closing procedures as necessary.
- Availability to work evenings and weekends
- Ability to follow established processes in a dynamic environment
- Previous experience in a similar role is preferred
- Dependable, punctual, and highly organized
- Detail-oriented with a quick learning ability
- Proficient in Mac systems; familiarity with electronic medical records is advantageous
- Friendly and honest demeanor
- Ability to maintain composure in a busy setting
At Kalologie, we provide a competitive salary, generous discounts on services, and opportunities for continuous training and professional development within our growing network of medical aesthetic clinics.
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