Client Relations Specialist
2 months ago
Position Overview:
This organization is in search of a dedicated full-time Customer Service Representative who is focused on career development and possesses exceptional interpersonal skills. This is an entry-level role situated outside of a call center environment. Due to the high value clients place on personalized service and outstanding customer support, we are expanding our retail campaign, creating new opportunities.
About Us:
Our firm collaborates with numerous Fortune 500 and Fortune 100 companies both nationally and locally. Through these partnerships, we assist our clients in enhancing their brand presence, promoting their offerings, and organizing events to attract a broader customer base.
Training and Growth:
We provide a comprehensive training program that equips every employee with the essential tools for success within our organization. We prioritize internal promotions, ensuring clear pathways for career advancement. Additionally, we guarantee a full 40-hour work week, making this position ideal for students and recent graduates seeking to kickstart their careers without extensive prior training.
Our Objectives:
Our goals are straightforward: every consumer should benefit from our promotions and events, every client should gain from our services, and every representative should thrive through our training and collaborative culture.
Key Responsibilities:
- Address customer inquiries and resolve complaints
- Provide detailed information regarding products and services
- Troubleshoot and resolve product-related issues
- Document and update customer interactions in our records
- Develop and maintain a comprehensive knowledge base of our evolving products and services
- Prior experience in customer service, sales, or related fields is preferred but not mandatory
- Ability to establish rapport with clients
- Strong prioritization and multitasking skills
- Positive and professional attitude
- Excellent written and verbal communication abilities
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