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IT Support Specialist
4 weeks ago
We are seeking an experienced IT Support Specialist to join our team at Alpha Omega Computer & Network Services, Inc. and contribute to our mission-driven growth initiative.
Job Summary:We are looking for a skilled IT Support Specialist to provide hands-on technical support, ensuring reliability, efficiency, and security across client environments. The ideal candidate will have experience in troubleshooting, proactive maintenance, technology deployments, and resolving technical and customer issues.
Responsibilities:- Provide technical assistance to clients via phone, email, or ticketing system, and triage issues as required.
- Troubleshoot and resolve Tier 2 client hardware and software-related issues in a timely manner, ensuring complete client satisfaction.
- Process onboarding and offboarding of employees across the entire client base.
- Identify recurring issues and develop solutions, including impact analysis.
- Solve issues from the office utilizing company RMM tools.
- Document solutions and processes for resolution in the ticketing system.
- Procure necessary hardware and software for client environments, including obtaining quotes, purchasing, and tracking shipments.
- Prepare devices for deployment, including imaging, software installation, configuration, and ensuring all client-specific settings are in place.
- Collaborate with vendors to evaluate new technology options that align with client needs and budget considerations.
- Manage inventory of IT hardware and software, ensuring readiness for deployment and managing replacement cycles.
- 2-3 years of experience in a Service Desk Role.
- CompTIA A+ certification required, with the desire to enhance knowledge.
- Experience working with enterprise email solutions such as Office 365, G-Suite, and Exchange, along with the ability to integrate them on mobile devices.
- Ability to diagnose and resolve workstation issues of any type.
- Excellent communication skills and the ability to fully document interactions.
- Customer-oriented and able to work under pressure.
- Install, configure, and troubleshoot PC, Mac, and mobile device hardware and OS-related issues.
- Ability to troubleshoot and deploy enterprise printers, including multifunctional devices.
- Appropriate knowledge of Microsoft Server, Active Directory, networking, and infrastructure for solving intermediate-level issues.
- Experience with technology procurement, vendor relationships, and preparing IT assets for client deployment.
- Additional duties as assigned.
