IT Service Desk Analyst

1 month ago


Montgomery, Alabama, United States Shee Atika Government Services Full time
About the Role

We are seeking a highly skilled Helpdesk Analyst to join our team at Shee Atika Government Services. As a Helpdesk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 3 months of experience in IT support
  • DoD Secret Clearance
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and problem-solving skills
Work Environment

This is a full-time hybrid position that requires office visits 2 times a week in Montgomery, Alabama, in addition to remote work for the remainder of the work week.

About Shee Atika Government Services

We are a leading provider of IT services to the government sector. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees.


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