Help Desk Analyst

2 months ago


Montgomery, Alabama, United States Shee Atika Government Services Full time
Job Summary

We are seeking a highly skilled Help Desk Analyst to join our team at Shee Atika Government Services. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to cloud computing, devops, and mission planning systems
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technologies and trends in cloud computing and devops
Requirements
  • US Citizenship
  • Active DoD Secret Clearance
  • Level 2 Information Assurance Technician (IAT) certification
  • At least 3 years of experience in information technology, including cloud computing and devops
  • Experience with Cloud Service Providers (AWS, Azure, etc.) in a government context
Work Environment

This is an office-based position that requires excellent communication and interpersonal skills. Occasional business travel may be required.

About Shee Atika Government Services

We are a leading provider of government services, committed to delivering high-quality solutions to our clients. We offer a competitive compensation package, outstanding benefits, and opportunities for career growth and development.


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