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Service Desk Technician
2 months ago
We are seeking a highly skilled Service Desk Technician to join our team at Apex Systems. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving complex technical issues, and ensuring seamless IT operations.
Key Responsibilities- Provide user support and troubleshooting as part of a 24/7 support team
- Serve as the single point-of-contact (POC) for IT interruptions to Air Force command and control (NOSC/AMAC/AFPEDC), base, or MAJCOM sustaining engineers, and the PMO office for the AFNet-S
- Initial response to incoming incident and request tickets escalated from Comm Focal Points, Base Comm Squadrons, NOS, and system-generated actionable events
- Responsible for patching and upgrades for remediation of vulnerabilities
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues in response to AF Help Desk Tickets
- Provide accurate, detailed, and timely updates to tickets and projects
- Respond to assigned incident tickets and update or close upon resolution
- Monitor the network, applications, configurations, server configurations, netflows, logs, device tracker, virtualization, database performance, storage performance, and patch management
- Identify, document, and resolve end-user issues/problems encountered on network/computing equipment
- Execute and participate in System Acceptance Testing
- Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs
- Adhere to strict Information Systems security guidelines in all cases
- Implement appropriate processes for data protection, disaster recovery, and failover procedures
- Able to communicate effectively at all levels of the organization, with internal or external customers, in written and oral format
- Associates degree in Information Technology Computer Science or equivalent
- 3 Years of relevant experience
- Certifications desired: A+, Network+, or CompTIA Security+ CE etc. DoD 8570 Certified
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
We are an equal opportunity employer and welcome applications from all qualified candidates. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
