Patient Experience Representative

3 weeks ago


Baltimore, Maryland, United States Compass Group Careers Full time
Job Title: Patient Ambassador

Are you passionate about delivering exceptional patient experiences? Do you have a knack for building strong relationships and providing top-notch customer service? We're seeking a Patient Ambassador to join our team at Compass Group Careers

Job Summary:

The Patient Ambassador will serve as the primary representative of the Patient Experience Team, responsible for conducting new admission visits, ensuring employee hospitality, and promoting client satisfaction. This role requires excellent communication skills, a customer-centric approach, and a passion for delivering exceptional patient experiences.

Key Responsibilities:
  • Conduct new admission visits to all assigned units within established timeframes.
  • Ensure employees demonstrate an aggressive hospitality orientation toward customers and clients.
  • Support client satisfaction at a level that ensures account retention.
  • Promote client awareness of the Patient Experience Program.
  • Assist in customizing programs to meet each account's unique needs.
  • Develop and/or monitor a department/unit patient satisfaction action plan and report to clients as needed.
  • Assist in effective employee relations programs at unit sites.
  • Encourage employee creativity and innovation.
  • Provide recognition for employee success.
  • Complete housekeeping tasks as requested by customers or patients.
  • Resolve housekeeping issues that do not meet standards and ensure timely completion.
Requirements:
  • Possess a thorough knowledge of office procedures and contract administration.
  • Ability to use working knowledge of the environment to meet established goals and objectives.
  • Fiscal and budgetary skills.
Benefits:

As a Patient Ambassador with Compass Group Careers, you'll enjoy a range of benefits, including:

  • Full-time and part-time positions with competitive pay and benefits.
  • Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits.
  • Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



  • Baltimore, Maryland, United States Patient First Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Patient First. In this role, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesAssist patients with registration and check-in processesEscort patients to...


  • Baltimore, Maryland, United States Compass Group Careers Full time

    Job Title: Patient AmbassadorAre you passionate about delivering exceptional patient experiences? Do you have a knack for building strong relationships and ensuring customer satisfaction? We're seeking a Patient Ambassador to join our team at Compass Group Careers!Job Summary:The Patient Ambassador will serve as the primary representative of the Patient...


  • Baltimore, Maryland, United States Compass Group Careers Full time

    Job Title: Patient AmbassadorWe are seeking a highly motivated and customer-focused Patient Ambassador to join our team at Compass Group Careers. As a Patient Ambassador, you will play a vital role in ensuring that our patients receive exceptional care and service.Job Summary:The Patient Ambassador will serve as the primary representative of the Patient...


  • Baltimore, Maryland, United States Compass Group Careers Full time

    Job Title: Patient AmbassadorWe are seeking a highly skilled Patient Ambassador to join our team at Compass Group Careers. As a Patient Ambassador, you will play a vital role in ensuring that our patients receive exceptional care and service.Job Summary:The Patient Ambassador will serve as the primary representative of the Patient Experience Team for their...


  • Baltimore, Maryland, United States Crothall Healthcare Full time

    Job Title: Patient AmbassadorWe are seeking a highly motivated and customer-focused Patient Ambassador to join our team at Crothall Healthcare. As a Patient Ambassador, you will play a vital role in ensuring that our patients receive exceptional care and service.Key Responsibilities:Conduct new admission visits to all assigned units to ensure a smooth...


  • Baltimore, Maryland, United States ZOLL LifeVest Full time

    Job OpportunityAt ZOLL LifeVest, we are seeking a skilled Patient Service Representative to join our team of healthcare professionals. As a Patient Service Representative, you will play a critical role in training patients on the use and care of the LifeVest, a wearable cardioverter defibrillator designed to protect patients at risk for sudden cardiac...


  • Baltimore, Maryland, United States Mercy Medical Center Full time

    Job SummaryMercy Medical Center is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. You will also be responsible for managing the flow of patients, visitors, and...


  • Baltimore, Maryland, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Ascension Saint Agnes Health Center in Baltimore, MD. As a Patient Service Representative, you will play a critical role in providing exceptional customer service to patients and families, ensuring a positive experience throughout their...


  • Baltimore, Maryland, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Ascension Saint Agnes in Baltimore, Maryland. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive experience throughout their visit. This role...


  • Baltimore, Maryland, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Ascension Saint Agnes in Baltimore, Maryland. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and administrative support to our patients and customers in a medical setting.Key...


  • Baltimore, Maryland, United States MedStar Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Financial Services Representative to join our team at MedStar Health. As a key member of our Patient Financial Services department, you will be responsible for providing exceptional customer service to patients and their families, resolving account inquiries and issues, and working...


  • Baltimore, Maryland, United States Mercy Medical Center Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Mercy Medical Center. As a key member of our patient care services team, you will play a vital role in ensuring the smooth operation of our nursing station and providing exceptional customer service to our patients, visitors, and...


  • Baltimore, Maryland, United States Compass Group, PLC Full time

    System Patient Experience ManagerAs a key member of our team at Compass Group, PLC, you will play a vital role in enhancing patient satisfaction scores. Your responsibilities will include managing and coordinating patient experience activities in collaboration with unit leadership to drive improvement initiatives.Key Responsibilities:Develop and implement...


  • Baltimore, Maryland, United States Medstar Full time

    Job SummaryMedStar Health is seeking a PRN Patient Service Coordinator to join our team in Federal Hill, Maryland. As a Patient Service Coordinator, you will be responsible for delivering exceptional customer service to patients by greeting them warmly, managing check-in and check-out processes, gathering demographic information, verifying insurance, and...


  • Baltimore, Maryland, United States MedStar Health Full time

    {"title": "Patient Service Coordinator", "description": "Job SummaryMedStar Health is seeking a Patient Service Coordinator to provide exceptional customer service to patients in Baltimore, MD.This role involves greeting patients, checking in/out processes, gathering demographic information, insurance verifications, and scheduling appointments.Key...


  • Baltimore, Maryland, United States MedStar Health Full time

    {"Job Title": "Patient Service Coordinator", "Job Summary": "At MedStar Health, we are seeking a Patient Service Coordinator to provide exceptional customer service to our patients. As a key member of our team, you will be responsible for managing the intake of patients, verifying demographic and insurance information, and coordinating efficient patient flow...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Position Overview:As a vital member of our team, you will be responsible for welcoming and assisting patients and visitors throughout the healthcare facility. Your role will involve answering incoming calls, providing essential information, and facilitating transportation needs, including wheelchair assistance.Key Responsibilities:1. Greet and assist...


  • Baltimore, Maryland, United States Patient First Full time

    X-ray Technologist Job DescriptionAt Patient First, we are seeking a skilled X-ray Technologist to join our team. As an X-ray Technologist, you will play a critical role in providing high-quality patient care and contributing to the success of our medical imaging department.Key Responsibilities:Obtain high-quality x-rays using correct positioning and...


  • Baltimore, Maryland, United States Mercy Medical Center Full time

    About the RoleMercy Medical Center is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our patient care area.Key ResponsibilitiesCollaborate with unit leadership to coordinate daily operations and maintain awareness of unit...


  • Baltimore, Maryland, United States RadNet Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team at RadNet. As a Patient Service Representative, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.Key ResponsibilitiesRegistration and Scheduling: Greet and register patients in a...