Patient Experience Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Patient Ambassador to join our team at Compass Group Careers. As a Patient Ambassador, you will play a vital role in ensuring that our patients receive exceptional care and service.
Job Summary:The Patient Ambassador will serve as the primary representative of the Patient Experience Team for their respective unit. This role is responsible for conducting new admission visits, ensuring employee hospitality, and promoting client satisfaction.
Key Responsibilities:- Conduct new admission visits to all assigned units within the established timeframe.
- Ensure that all employees demonstrate an aggressive hospitality orientation toward customers and clients.
- Support client satisfaction at a level that ensures account retention.
- Promote client awareness of the Patient Experience Program.
- Assist in customizing programs to meet each account's unique needs.
- Assist in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
- Encourage employee creativity and innovation.
- Provide recognition for employee success.
- Possess a thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
- Full-time and part-time positions offer a range of benefits, including retirement plans, health and wellness programs, and voluntary benefits.
- Full-time positions also offer medical, dental, vision, and life insurance, as well as disability insurance and commuter benefits.
Crothall Healthcare is a member of Compass Group, an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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