Patient Service Coordinator

2 months ago


Baltimore, Maryland, United States Mercy Medical Center Full time
About the Role

Mercy Medical Center is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our patient care area.

Key Responsibilities
  • Collaborate with unit leadership to coordinate daily operations and maintain awareness of unit operations and potential issues.
  • Maintain the efficient flow of patients, visitors, other staff, and information on the patient care area.
  • Provide direct clerical and administrative support to the patient care department and collaborate as needed with other departments to maintain smooth operation of the unit.
  • Proactively demonstrate appropriate customer service and hospitality practices to enhance the perception of all customers of the department as a healing and compassionate environment for both the inpatient and outpatient setting.
Additional Responsibilities

The Patient Service Representative position in the physician practice provides clerical support to the practice and providers on a regular basis. Responsibilities include:

  • Appropriate management of the physician schedule.
  • Assisting callers and visitors to the office.
  • Patient registration.
  • Charge entry.
  • End of day reconciliation.
  • Obtaining payments from patients.
  • Collecting referrals and surgical authorizations.
Requirements
  • High School Diploma or GED.
  • Required: 1-2 Years experience in a healthcare setting.
  • Preferred: 3-5 years experience in a related field or specialty practice.


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