Patient Access Representative IV
4 days ago
Cedars-Sinai is seeking a highly skilled Patient Access Representative IV to join our team. As a key member of our Patient Access department, you will be responsible for ensuring seamless patient registration and admissions processes.
Key Responsibilities- Perform all admissions activities for pre-admit and face-to-face registration of patients presenting to the hospital for treatment.
- Obtain financial clearance and determine patient's correct financial classification.
- Perform insurance verification electronically, telephonically, or through product website use on all government and non-government accounts.
- Perform proper system search to secure a medical record number or assign a new one without duplication.
- Consistently follow CSMC Patient Identification Policy when assigning and verifying MRN.
- Perform proper selection of physician and recognize privileging issues (physician suspensions).
- Demonstrate excellent patient interviewing skills and interact with patients and perform job duties with sensitivity and attention to the patient population(s) being served.
- Independently handle inquiries and escalate issues and follow through to resolution with appropriate notification to management.
- Demonstrate collection skills and able to determine and explain patient financial obligation (deductibles) and collect funds.
- Meet or exceed cash collection goals and reconcile petty cash if applicable.
- Interact with physicians and specialty departments to assure accurate intake of information required for registration and account adjustments.
- Demonstrate proficiency regarding navigation and entering patient and financial information in the hospital ADT system and associated systems.
- Train front line staff on forms, explanations and proper protocol for signature procurement, and understanding and updating applications used to manage patient accounts.
- Assist front line staff with patient inquiries and system questions.
- Assist customer service team with challenging situations.
- Compose business correspondence, reports and spreadsheets upon request.
- Develop and maintain courteous working relationships with peers in client departments.
- High School Diploma/GED
- Bachelor's Degree in Hospital Administration or equivalent preferred
- Four (4) years of experience in healthcare related field, preferably within the department or within the Cedars-Sinai system required
- Certified Healthcare Access Associate (CHAA) required upon hire
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service.
About the TeamCedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this role if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles area.
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