Virtual Client Service Advisor
2 weeks ago
Become a part of One Community Bank as a Full-Time Virtual Client Service Advisor. In this pivotal role, you will have the chance to significantly influence our clients' experiences by delivering outstanding support tailored to their banking requirements.
What We Offer:
We provide an attractive benefits package that includes Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and both Long and Short-term disability insurance.
About One Community Bank:
At One Community Bank, we are driven by our commitment to serve clients, support our team members, and invest in our communities. Our aspiration is to be recognized as the Best Billion Dollar Bank in the World. Since our inception in 1976, we have expanded from a single location to 16 branches, continuously striving for excellence.
Your Role as a Virtual Client Service Advisor:
As a Virtual Client Service Advisor, you will serve as the essential first point of contact for clients reaching out through various channels, including phone, email, and online platforms. Your responsibilities will include:
- Assisting clients with inquiries related to deposit, loan, debit card accounts, and online/mobile banking.
- Utilizing your exceptional client service skills to provide effective solutions and support.
- Facilitating banking transactions through interactive video conferencing to enhance client experiences.
- Identifying opportunities to recommend relevant banking products and services.
- Building and nurturing relationships with clients while representing the bank in community initiatives.
Qualifications:
To thrive in this role, you should possess:
- A background in cash handling and personal banking (preferred but not mandatory).
- Strong communication skills to engage effectively across various platforms.
- The ability to make informed decisions within established guidelines.
- Problem-solving skills and interpersonal abilities to address client inquiries.
- Familiarity with financial industry regulations to recommend appropriate banking solutions.
Join us at One Community Bank and be a part of a team that values relationships and strives for excellence in client service.
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