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Client Services Coordinator

2 months ago

Madison, Wisconsin, United States Porchlight, Inc. Full time
Housing Support Specialist

The Housing Support Specialist offers tailored, individualized guidance and resource referral services to individuals in temporary accommodations while ensuring accurate program documentation for all clients. This role involves assisting new clients with their enrollment process and actively engaging with both new and returning individuals to aid them in securing stable housing.

Key Responsibilities:
  • Fosters a welcoming atmosphere for both new and returning clients.
  • Collaborates effectively as part of the housing support team.
  • Interacts with clients with dignity and professionalism.
  • Works alongside the Program Manager to identify clients requiring additional assistance.
  • Facilitates enrollment for new clients and updates records for returning individuals.
  • Conducts meetings with clients to establish objectives and provide referrals to relevant programs and resources.
  • Engages in proactive problem-solving to ensure a safe and supportive environment.
Qualifications:
  • Genuine commitment to assisting individuals facing housing instability.
  • Ability to effectively manage challenging behaviors.
  • Proficient in computer systems and database management.
  • Familiarity with local resources for housing, employment, and support services.

Join Porchlight, Inc. and contribute to a mission focused on eliminating barriers to housing and essential services for those in need. Our core values emphasize diversity, racial equity, and the importance of confidentiality in all interactions. If you are passionate about making a positive impact in the community, we encourage you to consider this opportunity.