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Automotive Service Advisor

2 months ago


Madison, Wisconsin, United States Blain's Farm & Fleet Full time
About the Role

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Blain's Farm & Fleet. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely and efficient completion of automotive services, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service: Assist customers with their purchases in a customer service and sales-focused environment, ensuring a positive and memorable experience.
  • Service Operations: Utilize computers to determine product inventory levels and product arrival dates, set up work orders for customers, schedule service work, and communicate with the service department.
  • Communication: Explain work orders and invoices to customers, ensuring they understand the services performed and the associated costs.
  • Retail Cashier Duties: Obtain and process customer payments, maintaining a high level of accuracy and attention to detail.
  • Technical Skills: Install batteries, balance wheels, repair and install tires when required, and perform oil changes using LOF procedures.
  • Loss Prevention and Safety: Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures, ensuring a safe working environment.
  • Vehicle Inspection and Recommendations: Interpret vehicle inspection results and make appropriate service recommendations to customers.
Requirements
  • Communication Skills: Possess great communication skills, both verbal and written, to effectively interact with customers and coworkers.
  • Education and Experience: Must be 18 years of age or older, with prior auto repair experience preferred. Prior retail experience is also preferred.
  • Language Skills: Ability to read and speak English fluently.
  • Background Checks: Ability to pass pre-employment drug screening and background checks.
About Us

Blain's Farm & Fleet is a family-owned retailer committed to providing a positive and supportive work environment. We offer a competitive benefit package, including a 401(K) with company match, profit sharing, and paid ASE testing and certification. Our goal is to continue to be recognized as an employer of choice, and we strive to create an inclusive culture that leverages the skills and talents of all people.