Lead Systems Operations Engineer
2 weeks ago
Position Overview
SR International is on the lookout for a skilled Lead Systems Operations Engineer to join our dynamic Technology Services team.
Role Summary
This position is primarily remote, with occasional in-office requirements for team collaboration and onboarding.
Key Responsibilities
The successful candidate will be responsible for:
- Collaborating with various IT departments, including Information Security, Service Desk, and Quality Assurance, to design, implement, and maintain a robust and efficient infrastructure and application ecosystem.
- Taking ownership of the planning, deployment, and ongoing management of our infrastructure and applications.
- Proactively monitoring and resolving complex infrastructure and application issues.
- Enhancing team productivity and capabilities through automation and DevOps practices.
Additional Duties
As necessary, the role will also involve:
- Maintaining comprehensive documentation and operational procedures for systems and team functions.
- Identifying and addressing security vulnerabilities.
Administration and Management
The position includes the administration of:
- Multi-tiered commercial off-the-shelf (COTS) applications
- Public cloud services
- Physical and virtual server environments
- Storage solutions and SAN
- Security appliances
- Active Directory and group policy management
- Secure remote access and virtual desktop infrastructure (VDI)
Operational Excellence
Adherence to Incident, Problem, Configuration, and Change Management processes is essential. The role will also encompass IT Service Management tasks, including ticket creation, user communication, incident escalation, troubleshooting, and thorough documentation of progress.
Required Skills
- In-depth understanding of multi-tiered application architecture.
- Proficient in Microsoft Windows Server and client operating systems.
- Familiarity with Linux Server operating systems.
- Ability to automate tasks using PowerShell or similar automation tools.
- Strong customer service orientation and professional interaction skills.
- Excellent organizational and analytical problem-solving abilities.
- Capacity to work independently and adapt to evolving agency needs.
- Experience in a 24/7 critical enterprise environment.
Qualifications
Candidates should possess:
- Relevant industry certifications in technologies such as AWS, Cisco, Microsoft, or VMware.
- A degree in Computer or Information Systems, or equivalent experience in server/network administration within a medium to large enterprise.
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