Head of Luau Operations

2 weeks ago

Lahaina, Hawaii, United States Highgate Hotels L.P. Full time
Compensation Structure

Annual

About Highgate Hotels

Highgate Hotels is a leading real estate investment and hospitality management firm recognized for its innovative approach in the sector. The company is a key player in major U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, while also expanding rapidly in Europe, Latin America, and the Caribbean. Highgate's diverse portfolio boasts an aggregate asset value exceeding $20 billion and generates over $5 billion in total revenues. The firm offers expert guidance throughout all phases of the hospitality property cycle, from planning and development to recapitalization or sale. Highgate also possesses the creativity and resources to create unique hotel brands and employs industry-leading proprietary revenue management tools to identify and respond to changing market dynamics, enhancing performance and maximizing asset value. With a leadership team comprising some of the most experienced professionals in hotel management, Highgate is a trusted partner for prominent ownership groups and major hotel brands. The corporate offices are located in London, New York, Dallas, and Seattle.

Position Overview

The Director of Luau Operations is accountable for the business leadership and oversight of the Luau Show and venue, encompassing all facets of production and Food & Beverage operations. This role involves ensuring financial performance and developing the team. The Director of Luau Operations formulates and executes strategies to achieve business objectives, providing a vision that fosters a culture of outstanding customer service.

Key Responsibilities

Leadership:

  1. Reports directly to the Director of Food & Beverage and the General Manager.
  2. Identifies business opportunities and aligns the team to implement actions for success.
  3. Creates short- and long-term strategic plans to enhance the profitability of the Luau Show and venue.
  4. Compiles and reviews financial reports, contracts, and P&L statements, reporting performance to the General Manager.
  5. Acts as the primary contact for customer relations and venue management.
  6. Represents the asset to customers and staff.

Operations Management:

  1. Responsible for all operational aspects of the Luau Show and venue.
  2. Oversees weekly scheduling and staffing in accordance with budget guidelines.
  3. Manages time and attendance in the payroll system to meet payroll deadlines.
  4. Enhances financial performance through effective operational practices executed by a well-trained team.
  5. Prepares, monitors, and reports on budgets.
  6. Collaborates closely with Luau Show and F&B staff.
  7. Responsible for hiring, training, and managing both managerial and hourly staff.
  8. Provides developmental coaching to direct reports to meet established goals.
  9. Administers disciplinary actions as necessary.
  10. Directs operations to maximize provider effectiveness.
  11. Manages supply ordering, inventory, and quality control.
  12. Oversees invoice processing for supply orders.
  13. Manages multiple projects related to the maintenance of facilities and equipment.
  14. Ensures compliance with safety and sanitary standards as per health department regulations and Highgate policies.
  15. Develops departmental policies, budgets, and guidelines, communicating them across departments.
  16. Leads by example to foster high staff morale and a culture of excellence.
  17. Ensures guest relations and Luau Show productions achieve high satisfaction ratings.
  18. Oversees safety, risk management, and the overall appearance and functionality of the venue.
  19. Encourages associate participation to promote best practices.

Marketing and Business Development:

  1. Directs initiatives to expand the Luau Show and venue.
  2. Develops and implements effective marketing strategies.
  3. Creates and directs campaigns to promote the Luau Show and venue, including social media efforts.
  4. Evaluates revenue sources to optimize marketing expenditures.
  5. Allocates the marketing budget and oversees promotional programs.
  6. Manages third-party services, contracts, and agreements to achieve desired outcomes.
  7. Identifies new business opportunities to drive growth for the Luau Show and venue.
  8. Establishes innovative plans for continuous improvement of the Luau Show and venue.
Qualifications

Experience & Skills:

  1. A minimum of 3-4 years of progressive experience in a hotel or related field; or at least 2 years of relevant experience; or a 2-year college degree.
  2. Proficiency in Microsoft Office applications, including Windows, approved POS systems, spreadsheets, and word processing.
  3. Previous experience in Luau Show production or related fields, along with F&B operations, health department regulations, and liquor laws.
  4. Experience in business and operations management.

Salary Range: $75,000 - $85,000

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