Luau Operations Manager

3 weeks ago

Lahaina, United States Na Hoaloha Ekolu Full time
Job DescriptionJob Description

Our award winning Old Lahaina Luau is a well-established business on Maui for 38 yrs. We thrive on sharing the Hawaiian culture through food and dance with our 350 guests, 7 nights a week We are seeking highly motivated, with attention to detail staff members to join our team. We offer a great working environment to those who share our values, principles and the spirit of Ohana.

Job Profile:

Responsible for every aspect of the guests' and employees' experience. Duties include training employees, greeting guests, resolving customer complaints, providing hands-on help to service teams, leading daily pre-shifts with staff and participating in staff meetings. Establishes and maintains effective communication and relationships with employees.

Our Performance Expectations are:

  • The Lu'au Operations Manager is responsible for every aspect of the guest's experience and provides the staff with tools and support to service them.
  • The Lu'au Operations manager is a co-manager position who works with one or two other co-managers daily and reports to the Lu'au General Manager.
  • Participate in training and performance reviews for service staff, following the standards set for each area and using the passport as a base guide
  • Make appropriate adjustments daily as needed to maintain our high standard of service.
  • Resolves all customer immediate and/or post visit customer complaints.
  • Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
  • Daily inspiration of staff to maintain an elevated level of energy
  • Greet and service our guests with true aloha and hospitality
  • Passes all training requirements required of front-line staff positions within 6 months
  • Helps Maintains inventory of service products, glassware, silver, uniforms
  • Leads staff in cleaning and maintaining all work areas, furniture, equipment, and fixtures, coordinating with the Maintenance department.
  • Able to lift, carry, and/or push 50 pounds.
  • Participate in meetings and management training/workshops
  • Leads daily pre-shifts and attends monthly staff meetings
  • Establishes and maintains effective communication and a positive working relationship with Sales team, maintenance crew, Entertainment cast, and culinary crew.
  • Works closely with culinary staff on food quality, taste, and presentation.

Qualifications:

  • Minimum of 2 years restaurant experience preferred
  • Has worked in a high-volume restaurant service environment
  • Has an appreciation for and working knowledge of Hawaiian luau food
  • Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
  • Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
  • Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
  • Has experience in the training and development of staff members
  • Is self-directed and able to work independently, as well as be an integral member of the management team
  • Can deliver the cultural experience to every customer
  • Must have a flexible schedule and able to work nights

Successful Candidates will have the following Personal Characteristics:

  • Leadership style with Aloha
  • An outgoing personality who can create and build energy around them
  • Excellent verbal and written communication skills
  • Outstanding customer service with true ho'okipa (hospitality)
  • Excellent planning, organization, and coordination skills
  • Comfortable making decisions and problem solving. Can handle complexity and paradox
  • Possesses strong interpersonal skills and able to work easily with diverse people and groups


Job Posted by ApplicantPro

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