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Chief of Luau Operations

2 months ago

Lahaina, Hawaii, United States Highgate Hotels L.P. Full time
Compensation Structure

Annual

About Highgate Hotels

Highgate Hotels is a leading real estate investment and hospitality management firm, recognized for its innovative approach within the industry. The company is a key player in major U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, while also expanding its footprint in Europe, Latin America, and the Caribbean. Highgate's extensive portfolio includes properties with a total asset value exceeding $20 billion, generating over $5 billion in cumulative revenues. The firm offers expert guidance throughout the hospitality property lifecycle, from initial planning and development to recapitalization or sale. Highgate is also known for its ability to create unique hotel brands and employs industry-leading proprietary revenue management tools to navigate market dynamics and enhance asset performance. With a seasoned executive team, Highgate is a trusted partner for top ownership groups and major hotel brands, maintaining corporate offices in London, New York, Dallas, and Seattle.

Position Overview

The Director of Luau Operations is tasked with the strategic leadership and management of the Luau Show and its venue, overseeing all elements of production and Food & Beverage operations. This role focuses on financial performance and the development of the operational team. The Director is responsible for crafting and executing strategies that align with business objectives, fostering a culture of outstanding customer service.

Key Responsibilities

Leadership and Strategy:

  1. Reports directly to the Director of Food & Beverage and the General Manager.
  2. Identifies business opportunities and aligns the team to implement actionable plans.
  3. Develops both short-term and long-term strategic initiatives to enhance the profitability of the Luau Show and venue.
  4. Compiles and analyzes financial reports, contracts, and P&L statements, providing insights to the General Manager regarding performance.
  5. Acts as the primary contact for customer relations and venue management.
  6. Represents the venue to both customers and staff.

Operational Management:

  1. Oversees all operational aspects of the Luau Show and venue.
  2. Manages weekly scheduling and staffing in accordance with budgetary guidelines.
  3. Supervises time and attendance management within the payroll system to ensure timely payroll processing.
  4. Enhances financial performance through effective operational practices executed by a well-trained team.
  5. Prepares, monitors, and reports on budgetary allocations.
  6. Collaborates closely with Luau Show and F&B staff.
  7. Responsible for the recruitment, training, and management of both managerial and hourly staff.
  8. Provides coaching and development for direct reports to meet established objectives.
  9. Administers disciplinary actions when necessary.
  10. Directs operations to maximize the effectiveness of service providers.
  11. Manages supply ordering, inventory control, and quality assurance.
  12. Ensures compliance with safety and sanitary standards in accordance with health regulations.
  13. Creates and communicates departmental policies, budgets, and guidelines across various departments.
  14. Leads by example to foster high morale and a culture of excellence.
  15. Ensures exceptional guest relations and satisfaction ratings for the Luau Show.
  16. Oversees safety, risk management, and the overall appearance of the venue.
  17. Encourages associate participation to promote best practices.

Marketing and Business Development:

  1. Directs initiatives to expand the Luau Show and venue.
  2. Develops and implements effective marketing strategies.
  3. Creates and manages promotional campaigns, including social media outreach.
  4. Evaluates revenue sources to optimize marketing expenditures.
  5. Allocates the marketing budget and oversees promotional activities.
  6. Manages third-party services and contracts to achieve desired outcomes.
  7. Identifies new business opportunities to foster growth.
  8. Establishes innovative strategies for continuous improvement of the Luau Show and venue.
Qualifications

Experience and Skills:

  1. A minimum of 3-4 years of progressive experience in hospitality or a related field; or at least 2 years of relevant experience; or a 2-year college degree.
  2. Proficiency in Microsoft Office applications, including Windows, approved POS systems, spreadsheets, and word processing.
  3. Prior experience in Luau Show production or related fields, along with knowledge of F&B operations, health regulations, and liquor laws.
  4. Demonstrated experience in business and operations management.

Salary Range: $75,000 - $85,000