Workday Integration Specialist

1 week ago

Palo Alto, California, United States Tech Firefly Full time
Job Summary

At Tech Firefly, we are seeking a highly skilled Workday Integration Analyst to join our team. As a Workday Integration Analyst, you will play a critical role in supporting the hospital's business and financial applications to ensure efficient, high-quality, and safe patient care.

Key Responsibilities
  • Provide second-level support for application incidents reported through the help desk, including 24/7 on-call coverage as needed.
  • Assist junior team members in resolving application incidents, maintenance issues, and enhancement requests.
  • Coordinate application support with other IT teams, such as Infrastructure, Integration, Reporting, and the help desk.
  • Collaborate with vendors and IT analysts to design and implement system optimizations and enhancements.
  • Implement changes using documented procedures that comply with departmental policies.
  • Lead software upgrades and manage new software installations and enhancement requests of small to medium complexity.
  • Mentor junior staff in documenting workflows and developing their technical skills.
  • Act as a technology expert, translating technical concepts into business terms and influencing outcomes across different groups.
  • Maintain up-to-date project documents, including technical details, user expectations, project goals, and deliverables.
  • Participate in and organize team meetings, maintaining appropriate records.
  • Identify opportunities for improving application functionality and stability.
  • Anticipate and resolve system problems through independent analysis and solution development.
  • Research issues and analyze options to provide solutions, considering pros, cons, risks, and costs.
Requirements
  • 7+ years of experience with Workday integrations.
  • Strong technical and business operations background, particularly in a healthcare environment.
  • Knowledge of SDLC, Agile, and other software development methodologies.
  • Familiarity with server operating systems, databases, scripting languages, and disaster recovery technologies.
  • Ability to analyze complex systems and workflows.
  • Strong organizational skills and ability to manage major programs or functions.
  • Ability to communicate complex concepts clearly to management and cross-functional teams.
  • Strong collaboration and consensus-building skills.
Education
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
Benefits
  • Paid Time Off
  • Subsidized Medical, Dental, Vision and Life Insurance
  • Retirement Benefits
  • Employee Assistance Programs

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