Resident Relations Specialist

2 weeks ago


Grand Rapids, Michigan, United States Arbor Village Continuing Care Campus Full time
Position Overview:

As a vital member of the Arbor Village Continuing Care Campus, the Concierge plays a crucial role in fostering a warm and inviting atmosphere for residents and visitors alike. Your contributions will significantly enhance the overall community experience.

About Arbor Village:

At Arbor Village, we prioritize the well-being of our residents and staff, creating a culture that emphasizes wellness and meaningful living. Our mission is encapsulated in our motto:

The Difference Between Living and Living Well.

Key Responsibilities:
  • Welcome guests with a friendly demeanor and assist with inquiries.
  • Manage incoming calls and ensure effective communication of messages.
  • Demonstrate strong organizational skills and time management.
  • Build and maintain positive relationships with residents, their families, and staff.
  • Support payroll processing and maintain accurate resident and employee records.
  • Assist with financial tasks including accounts receivable and payable.
  • Prepare informational materials for tours and admissions.
  • Promote the core values and mission of Arbor Village.
Qualifications:
  • Experience in senior care environments is preferred.
  • Strong communication skills to engage effectively with residents and team members.
  • Reliable transportation and punctuality are essential.
  • Ability to manage multiple tasks and prioritize effectively.
  • Compassionate individuals who represent our community positively.
  • Good judgment and problem-solving abilities are required.
Compensation:
$18.00 per hour, based on experience.

Job Type: Full Time
  • Monday - Friday
Benefits:
  • Competitive wages and career advancement opportunities.
  • Health insurance options for eligible employees.
  • Voluntary benefits including disability and life insurance.
  • 401k plan with company matching.
  • Access to payroll advances on earned wages.
  • Employee discount programs.
  • Generous paid time off and education assistance.
  • Longevity bonuses for dedicated service.
Inclusivity Statement:
At Arbor Village, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and welcome applicants from all backgrounds.

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