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Resident Services Specialist

2 months ago


Grand Rapids, Michigan, United States Arbor Village Continuing Care Campus Full time
We invite you to explore the Concierge Position at Arbor Village Continuing Care Campus.

Cascade Living is dedicated to enhancing the quality of life for both our residents and staff. Our focus is on fostering a culture of wellness and meaningful living, which is encapsulated in our motto:

The Difference Between Living and Living Well...

Arbor Village (independent living, assisted living, memory care) offers support to residents and their families throughout the region. We encourage you to discover more about our community and our team.

As a Concierge, your role will be pivotal in creating a warm and inviting atmosphere, significantly contributing to the overall culture of our community. You will build strong relationships with residents and their families while also assisting various departments in diverse capacities.

Key Attributes Sought in a Concierge:
  • Prior experience in senior care is preferred.
  • Strong communication skills to engage effectively with staff, residents, and families.
  • Reliable transportation and punctuality are essential.
  • A proactive mindset with the ability to prioritize tasks amidst interruptions.
  • Compassionate individuals who represent our community positively and professionally.
  • Sound judgment, problem-solving, and decision-making abilities.
Responsibilities of the Concierge at Arbor Village:
  • Welcome guests and coordinate with sales for tours.
  • Manage incoming calls and relay messages.
  • Exhibit excellent organizational and time management skills.
  • Foster effective relationships with residents, family members, and staff.
  • Assist with payroll processing.
  • Maintain resident and employee files in compliance with company standards and regulations.
  • Support accounts receivable and payable processes.
  • Ensure availability of brochures and move-in packets for tours and admissions.
  • Promote the mission, values, and beliefs of Cascade Living.
Compensation: $18.00/hour
*Based on Experience

Employment Type: Full Time
  • Monday - Friday
Benefits Offered by Cascade Living Group:
  • Competitive Compensation
  • Career Development Opportunities
  • Health Insurance (for eligible employees)
  • Voluntary Benefits (Disability, Accident, Life)
  • 401k with company matching
  • Payroll advances on earned wages
  • Employee Discount Programs
  • Generous Paid Time Off
  • Education Assistance
  • Longevity Bonuses
As an inclusive employer, Cascade Living welcomes all individuals. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. All employment offers are contingent upon successful completion of a background check.