Bilingual Patient Advocate
11 hours ago
Elevate Patient Financial Solutions is seeking a highly skilled and compassionate Bilingual Patient Advocate to join our team. As a key member of our team, you will play a vital role in connecting uninsured hospital patients with programs that will cover their medical expenses.
Key Responsibilities- Screen uninsured hospital patients to determine eligibility for federal, state, and/or county medical or disability assistance.
- Complete applications and follow through until approved.
- Document all cases worked in our company systems and hospital systems.
- Provide exceptional customer service skills at all times.
- Participate in ongoing trainings to apply content learned in dealings with patients and cases.
- Maintain assigned work queue of patient accounts.
- Collaborate with hospital staff, case managers, social workers, and financial counselors.
- Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- High School Diploma or GED preferred.
- Prior hospital experience preferred.
- Adaptability when dealing with constantly changing processes, computer systems, and government programs.
- Professional experience working with state and federal programs.
- Exemplary critical thinking skills.
- Ability to multitask.
- Ability to function in a fast-paced environment.
- Must fluently read, write, and speak both English and Spanish.
- Medical, Dental, and Vision Insurance.
- 401K (100% match for the first 3% and 50% match for the next 2%).
- 15 days of PTO.
- 7 paid Holidays.
- 2 Floating holidays.
- 1 Elevate Day (floating holiday).
- Pet Insurance.
- Employee referral bonus program.
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