Patient Services Representative Lead

4 days ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at Carle Health. As a key member of our Float team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including patient identification, patient check-in, charge posting, cash management, and patient appointment scheduling.
  • Provide exceptional customer service, ensuring patients' needs are met and exceeded.
  • Manage incoming patient care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls.
  • Proficiently handle insurance coverage rules, eligibility, network coverage, and benefits.
  • Initiate and secure prior authorizations as needed.
  • Support multiple departments and locations, with opportunities to grow skills and advance in career.
Requirements
  • Associate's degree in a related field or equivalent experience.
  • Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
  • Successful completion of medical terminology course within one year of start date.
  • Reliable transportation.
What We Offer

As a member of our team, you will enjoy a supportive and inclusive work environment, opportunities for growth and development, and a competitive compensation package. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability.



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