Patient Services Coordinator

2 weeks ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Carle Health. As a key member of our clinical operations team, you will play a vital role in ensuring the smooth day-to-day operations of our clinics.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including patient identification, check-in, charge posting, cash management, and appointment scheduling.
  • Provide exceptional customer service to patients, families, and healthcare providers, ensuring a positive experience and addressing any concerns or issues in a timely and professional manner.
  • Manage incoming patient care requests, including in-basket activities, referrals, and work queue activity, ensuring timely and accurate processing.
  • Stay up-to-date on insurance coverage rules, network coverage, and benefits, and proficiently apply this knowledge to ensure accurate and efficient patient care.
  • Initiate and secure prior authorizations as needed, ensuring seamless patient care and minimizing delays.
Requirements
  • Associate's degree in a related field or equivalent experience in a customer service position.
  • Successful completion of a medical terminology course within one year of start date.
  • Previous public contact experience, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
What We Offer

As a Patient Services Representative at Carle Health, you will have the opportunity to grow and develop your skills in a supportive and inclusive team environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and advancement.



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