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As a Bilingual Customer Service Representative at Uline, you will play a vital role in delivering exceptional customer experiences. Our team is dedicated to providing top-notch service, and we're looking for a talented individual to join our ranks.
Key Responsibilities- Process Customer Orders: You will be responsible for processing customer orders in a collaborative call center environment, utilizing world-class technology to ensure seamless communication.
- Communicate with Customers: You will communicate with customers via phone, email, and chat, providing timely and accurate responses to their inquiries.
- Help Customers Navigate Uline's Website: You will assist customers in navigating Uline's website and online ordering system, ensuring a smooth and efficient experience.
- Become a Product Expert: You will become a product expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- High School Diploma or Equivalent: You must have a high school diploma or equivalent, with a bachelor's degree preferred.
- Prior Customer Service Experience: Prior customer service experience is a plus, but we will train you to provide legendary service for our customers.
- Bilingual (English / Spanish): You must be fluent in both verbal and written forms of English and Spanish.
- Competitive Compensation: You will receive competitive compensation, including a base salary and bonus opportunities.
- Comprehensive Benefits Package: You will be eligible for a comprehensive benefits package, including medical, dental, vision, and life insurance coverage, as well as flexible spending accounts and wellness programs.
- 401(k) Plan: You will be eligible for a 401(k) plan with a 6% employer match.
- Tuition Assistance Program: You will be eligible for a tuition assistance program that covers professional continuing education.
Uline is North America's leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for our commitment to exceptional service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, we are dedicated to providing a positive and inclusive work environment.
