Customer Service Representative

6 days ago


Irving, Texas, United States AMR Corp. Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at AMR Corp. as a Transportation Coordinator in our Emergency Response department.

Key Responsibilities:

  • Dispatch and Coordinate Transportation: Monitor and respond to emergency and non-emergency calls, assigning and routing transportation requests to ensure timely and efficient service.
  • Communicate Effectively: Provide clear and concise communication to customers, providers, and facilities, ensuring quality support and care.
  • Document and Escalate Issues: Clearly document communications and identify and escalate issues as necessary, following established protocols and processes.
  • Collaborate with Teams: Work collaboratively with allied health and public safety personnel, as well as fellow coworkers, to ensure seamless service delivery.
  • Manage Multiple Tasks: Demonstrate organization, multitasking, and time management skills to effectively manage multiple tasks and responsibilities.

Requirements:

  • Education: High school diploma or equivalent (GED)
  • Experience: Some work experience, preferably in dispatch or routing calls in customer service

About AMR Corp.:

AMR Corp. is a leading provider of emergency and patient relocation services, committed to delivering compassionate and quality medical care. Our team is dedicated to making a difference in the lives of our customers and communities.



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